How Hotels Can Use FourSquare
Our Founder and President, Larry Mogelonsky has been published on hotelinteractive.com. Read the transcript of his article below: ----- A question that should be on every hotelier’s agenda...
View ArticleWill Online Booking Sites Kill the Planning Committee?
Our President and Founder has been published on hotelinteractive.com again! Read the transcript of the full article below. ---- I remember the first time I was invited to an...
View ArticleDo You Have a Crisis Communications Plan?
Larry is keeping his scribe duties in good form. Check out his latest article on ehotelier.com. ----- The pictures from Japan are utterly devastating. Destruction on an epic scale and the...
View ArticleActive Versus Reactive
Are you active in correcting service issues before they become problems, or do you simply react to what guests say about your hotel online? This debate over being active or reactive is the same...
View ArticleWhen Should You Change Your Director of Marketing?
Larry, our President, has had another article published on eHotelier.com discussing what role a Director of Marketing should fill to properly develop a hotel's brand. Follow the link to...
View ArticleHow Fast Are You?
Good morning! Check out the link to a brief article on 4hoteliers.com about the speed of your hotel services. Although the piece is mainly about how best to handle initial sales, it does...
View ArticleDouble Deviations: Two Wrongs Never Makes a Right
(This article was authored by our President, Larry Mogelonsky, and published on eHotelier) When does a service issue become an outright problem instead of just a temporary inconvenience? What is the...
View ArticleInn at a Glance Launches New Service Alert Feature
Version 2.5.3. has now officially launched, fit with the new Service Alerts feature, which gaurantees that managers are able to respond to guest requests and maintenance issues in the timeliest manner...
View ArticleHow Hotels Can Use Tablets
In case you haven't noticed, there's this great new piece of technology gaining massive acceptance, generically called the Tablet PC. Your guests will be arriving with them. Your competitors will be...
View ArticleWhat’s Important to Today’s C-Suite Traveller
Beyond a quiet, comfortable night's sleep, what does the senior business executive traveler need? We asked this question to hundreds of CEOs, COOs, CFOs, CMOs and CIOs in a recent survey. The results...
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